Privacy Policy

This Privacy Policy for Personal Data (hereinafter referred to as the "Privacy Policy") applies to all information that Delims LLC (hereinafter referred to as "Delims") may obtain about the User during the use of the website www.delims.kz

1.1. In this Privacy Policy, the following terms are used:

1.1.1. "Website Administration of www.delims.kz (hereinafter referred to as the "Website")" – authorized employees who manage the Website on behalf of Delims, who organize and/or carry out the processing of personal data, as well as determine the purposes of processing personal data, the composition of personal data subject to processing, actions (operations) performed with personal data.

1.1.2. "Personal data" means any information related to directly or indirectly identified or identifiable natural persons (personal data subject).

1.1.3. "Processing of personal data" means any action (operation) or set of actions (operations) performed with personal data, using automation tools or without using such tools, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.

1.1.4. "Confidentiality of personal data" means a requirement that is mandatory for compliance by the Operator or any other person who has gained access to personal data not to allow their dissemination without the consent of the personal data subject or the presence of another legal basis.

1.1.5. "Website User (hereinafter referred to as the "User")" - a person who has access to the Website via the Internet and uses the Website.

1.1.6. "IP address" means a unique network address of a node in a computer network built on the IP protocol.

2.1. Использование Пользователем Сайта означает согласие с настоящей Политикой конфиденциальности и условиями обработки персональных данных Пользователя.

2.2. В случае несогласия с условиями Политики конфиденциальности Пользователь должен прекратить использование Сайта.

2.3. This Privacy Policy applies only to the Website. The Website Administration does not control and is not responsible for third-party websites to which the User may access through links available on this Website.

2.4. The Website Administration does not verify the accuracy of personal data provided by the Website User.

3.1. This Privacy Policy establishes the obligations of the Site Administration to maintain confidentiality and ensure the protection of personal data that the User provides at the request of the Site Administration when registering on the Site.

3.2. Personal data allowed for processing under this Privacy Policy is provided by the User by filling out the registration form on the Site and includes the following information:

3.2.1. email address (e-mail).

3.3. The Site collects statistics about the IP addresses of its visitors. This information is used to identify and resolve technical problems, as well as to monitor the legality of financial transactions.

3.4. When paying for an order with a bank card, payment processing (including entering the card number) takes place on a secure page of a processing system that has passed international certification.

3.5. This means that your confidential data (card details, registration data, etc.) do not go to the online store, their processing is completely protected, and no one, including our online store, can obtain the client's personal and banking data.

3.6. When working with card data, the Payment Card Industry Data Security Standard (PCI DSS), developed by the international payment systems Visa and Mastercard, is applied to ensure the secure processing of the Cardholder's Bank card details.

3.7. The data transmission technology used guarantees security for transactions with bank cards by using Secure Sockets Layer (SSL) protocols, Verified by Visa, Secure Code, and closed banking networks with the highest level of protection.

3.8. Any other personal information not mentioned above (purchase history, used browsers and operating systems, etc.) is subject to reliable storage and non-disclosure, except in cases provided for in clauses 5.2. and 5.3. of this Privacy Policy.

4.1. The Site Administration may use the User's personal data for the following purposes:

4.1.1. Identifying the User registered on the Site;

4.1.2. Providing the User with access to personalized resources of the Site;

4.1.3. Establishing communication with the User, including sending notifications, requests related to the use of the Site, providing services, processing requests and applications from the User;

4.1.4. Determining the User's location to ensure security and prevent fraud;

4.1.5. Verifying the authenticity and completeness of the personal data provided by the User;

4.1.6. Processing and receiving payments, confirming taxes or tax benefits, disputing payments, determining the User's eligibility for a credit line;

4.1.7. Providing the User with effective customer and technical support in case of problems related to the use of the Site;

4.1.8. Conducting advertising activities with the User's consent;

4.1.9. Providing the User with access to partner sites or services of the Site for obtaining products, updates, and services.

5.1. The processing of the User's personal data is carried out without limitation in time, by any legal means, including in personal data information systems using automation tools or without such tools.

5.2. The User agrees that the Site Administration may transfer personal data to third parties, in particular, courier services, postal organizations, telecommunications operators, solely for the purpose of fulfilling the User's order placed on the Site.

5.3. The User's personal data may be transferred to authorized state bodies of the Republic of Kazakhstan only on the grounds and in the manner established by the legislation of the Republic of Kazakhstan.

5.4. In the event of loss or disclosure of personal data, the Site Administration informs the User of the loss or disclosure of personal data.

5.5. The Site Administration takes necessary organizational and technical measures to protect the User's personal information from unauthorized or accidental access, destruction, alteration, blocking, copying, dissemination, as well as from other illegal actions of third parties.

5.6. The Site Administration, together with the User, takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User's personal data.

6.1. The User shall:

6.1.1. Provide the information about personal data necessary for using the Site.

6.1.2. Update and supplement the provided information about personal data in case of any changes.

6.2. The Site Administration shall:

6.2.1. Use the obtained information exclusively for the purposes specified in clause 4 of this Privacy Policy.

6.2.2. Ensure the confidentiality of the information and not disclose the transmitted personal data of the User without the prior written permission of the User, as well as not sell, exchange, publish, or disclose in any other possible ways the transmitted personal data of the User, except for clauses 5.2. and 5.3. of this Privacy Policy.

6.2.3. Take precautionary measures to protect the confidentiality of the User's personal data in accordance with the procedures commonly used to protect such information in existing business practices.

6.2.4. Block the personal data related to the relevant User from the moment of the User's request or inquiry or from the legitimate representative or authorized body for the protection of the rights of personal data subjects for the period of verification in case of identifying false personal data or illegal actions.

7.1. The Site Administration, who has failed to fulfill its obligations, shall be liable for the losses incurred by the User in connection with the unlawful use of personal data in accordance with the legislation of the Republic of Kazakhstan, except in cases provided for in clauses 5.2., 5.3. and 7.2. of this Privacy Policy.

7.2. In the event of loss or disclosure of Confidential Information, the Site Administration shall not be liable if such confidential information:

7.2.1. Became public before its loss or disclosure.

7.2.2. Was obtained from a third party prior to its receipt by the Site Administration.

7.2.3. Was disclosed with the User's consent.

8.1. Before filing a lawsuit to resolve disputes arising from the relationship between the Site User and the Site Administration, it is mandatory to submit a claim (a written proposal for voluntary settlement of the dispute).

8.2. The recipient of the claim within 30 calendar days from the date of receipt of the claim shall notify the claimant in writing of the results of the claim consideration.

8.3. In case of failure to reach an agreement, the dispute shall be referred to a judicial authority in accordance with the current legislation of the Republic of Kazakhstan.

8.4. This Privacy Policy and the relationship between the User and the Site Administration are subject to the current legislation of the Republic of Kazakhstan.

9.1. The Site Administration has the right to make changes to this Privacy Policy without the consent of the User.

9.2. The new Privacy Policy shall enter into force from the moment of its placement on the Site, unless otherwise provided by the new edition of the Privacy Policy.

9.3. The current Privacy Policy is posted on the website www.delims.kz